Personal Information We May Collect
Site Usage Data
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Subscription and Payment Data
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name and email address and subscription purchase information. Payments are processed through Stripe, and your payment information is retained on Stripe’s secure servers. We never have access to your payment information.
We refer to this information as “Order Information.”
When you book lessons through Site we collect your name and email address on the booking form. We also pass your unique subscriber ID from your account to the booking form that our teachers see, so that they can access your lesson notes. We also pass that information on to our managers so that they can track student bookings.
We maintain a log of the lessons you have booked, attended, missed and cancelled.
When our teachers deliver Spanish lessons to you, they take notes on your progress – your strengths, weaknesses, what you’re currently learning, and any other information that the teachers think will be useful for supporting you in your learning process. We call these “Lesson Notes.”
Lesson Notes are shared with all teachers who are currently working for LingoToGo, and supervisors and managers who have legitimate reasons to review your Lesson Notes. Your Lesson Notes are stored securely in Google Drive documents, and are only accessible to teachers and other authorized staff and contractors at LingoToGo. We carefully control access to your lesson notes so that only active teachers and other authorized individuals can access them.
Whenever you message us through email or other media, we keep a record of those communications.
How we use your personal information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including managing your subscription and providing you with access to booking lessons).
Additionally, we use this Order Information to communicate with you and screen our orders for potential risk or fraud.
We use the Device Information that we collect to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We use Lesson Notes to give our teachers the information they need to give you the best possible lessons, and to give our managers information to coach and improve teacher performance.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site (and take Spanish lessons with us), we will maintain your Personal Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected] or by mail at this address:
30 N Gould St
Sheridan, WY 82801